Attribution Management Buyers Guide Part 6 & 7 – Purchase Path Stages and Time

Friday, October 30th, 2009

Given the critical nature of attribution management to advertising analytics, we have created the Attribution Management Buyer’s Guide for marketers to use when selecting an advertising analytics and optimization platform.  The Guide is intended to highlight key attribution management features and functionality that should be available in any advertising analytics solution you select.

This is the sixth blog in a 10-part blog series for the Attribution Management Buyers Guide. This sixth section focuses on Purchase Path Stages.

Purchase path stages represent specific consideration steps in the overall buying process that a consumer goes through en route to a purchase.

Now that you are valuing ads based on where they occur in the customer buying cycle, it will be important for you to be able to identify and differentiate which specific ads introduce your brand to the customer, which ads influence their buying decision, and which ads close the sale. This information helps you pinpoint how certain ads are having a positive influence on customers in the beginning or middle of the buying cycle versus those at the end that close deals.

One question to ask vendors is, ‘How does your system report on which ads do a great job of introducing people to my business, closing deals, or being an ad that sits in between the two and influences the buying behavior? ‘

An additional benefit of working with a vendor that determines the effectiveness of all relevant ads along the purchase path is that, like most companies starting out in attribution, you will find you have many ads that close deals, but very few that wields influence during the early part of the buying cycle. This type of information highlights opportunities to invest in ads that are effective influencers in the early or middle parts of the buying cycle.

Attribution Management Buyers Guide Part 7 – Time

Time is one of the most impactful variables when performing attribution. Therefore, it is important that the attribution technology utilized provides you a lot of flexibility to apply different time variables and provides a lot of insight about the time it takes consumers to purchase and to navigate through the Purchase Path.

Here are some questions that you should ask of attribution management vendors to ensure that you’ll have the flexibility needed to handle this important variable:

  • – How is time factored in your tool’s attribution models?
  • – What kind of flexibility do I have?
  • – Can you tell me the time from first ad to conversion? Last ad to conversion?
  • – Can you tell me the time between ad clicks, ad impressions, direct visits, and organic visits in the Purchase Path?
  • – How long do your cookies last?
  • – How do I know the appropriate window of time to give credit back to an ad?

The ideal attribution management solution should be flexible with leveraging time as one of the key attribution attributes. Specifically, the solution should allow you to tell the time from first and last click to conversion. It should also be able to measure intervals between all clicks in the Purchase Path. This data, coupled with the ability to set an appropriate time window to apply attribution, will allow you to more accurately attribute proper credit back to the ads that contributed to the sale. In addition, the cookie that the vendor provides should optionally be configurable to last for much greater than 30 days, and it should renew each time that person visits the website.

The ideal attribution management vendor should allow you to easily see the time from first ad to conversion, last ad to conversion, and the time between each ad. The cookie that the vendor provides should last for much greater than 30 days and should renew each time that person visits the website.

Interactive Attribution “Leaders” Named

Tuesday, October 27th, 2009

Independent Research Firm Names ClearSaleing A “Leader” in Attribution Management

Independent technology research firm Forrester Research, Inc. selected vendors for a 44-criteria evaluation to determine the leaders in the attribution management field. The vendors were selected based on product fit, customer success and Forrester client demand. The evaluation process lasted several weeks as Forrester worked with each vendor to get a true understanding of the attribution offering, strategy and market presence.

ClearSaleing  received the highest scores in both the “Current Offering” and “Strategy” categories. It also garnered a 5.0 out of a possible 5.0 score for its strength of management team.

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Independent Research Firm Names ClearSaleing A Leader in Attribution Management

Monday, October 26th, 2009

ClearSaleing Earns Highest Score in Both Current Offering and Strategy Categories among Interactive Attribution Vendors

Columbus, Ohio (PRWEB) October 26, 2009 — ClearSaleing, a technology and thought leader in attribution management, today announced that the company has been recognized by Forrester Research, Inc. as an Interactive Attribution “Leader” in an independent report: “The Forrester WaveTM: Interactive Attribution, Q4 2009″ (October 2009)”. ClearSaleing received the highest scores in both the “Current Offering” and “Strategy” categories. It also garnered a 5.0 out of a possible 5.0 score for its strength of management team.

Forrester described ClearSaleing’s attribution offering as “a standalone attribution tool with rich modeling,” saying it “comes closest to offering a complete solution…” The report also says ClearSaleing’s technology is “easy to use, sophisticated, and relevant for a wide variety of interactive marketers” and notes that “ClearSaleing is an easy-to-install standalone product rather than a feature of a larger offering, but it is still relatively affordable and scalable for a range of clients…. Through a partnership with Vetra Analytics, ClearSaleing offers the best of both rich custom modeling and easy-to-use reporting.”

“ClearSaleing is delighted to be recognized by Forrester,” says ClearSaleing co-founder and Chief Innovation Officer, Adam Goldberg. “Since we began, ClearSaleing has been working steadily to develop and deliver technology that marketers can put to use immediately to optimize campaigns and realize the greatest ROI. We believe attribution management is the linchpin of any successful marketing strategy, combining customer insight with smart campaign management.”

The Forrester report also stated that “All of the clients we spoke with were fiercely loyal to ClearSaleing, citing its high level of service and its commitment to high-quality insights.”

Based on the increasing recognition among marketing executives as to the importance of attribution management and ClearSaleing’s position as a leader in advertising analytics technology, the Company has also been successful in forming partnerships with large interactive agencies to offer its attribution management platform to their customers.

“We did an exhaustive search and review of a wide range of attribution management solutions that we could use to optimize the performance of complex, cross-media campaigns that we manage for our customers,” said Dustin Engel, Vice President, Strategy and Media, Range Online Media. “And we found that ClearSaleing had by far the most robust advertising analytics platform, built from the mindset of attribution management,” Engel said. “The ClearSaleing Attribution Management platform has received enormous interest from our customer base and has already been implemented for a few of our clients, with many other customers lining up to implement our attribution strategies utilizing the platform.”

“We knew from the beginning that to optimize the ROI of a company’s online advertising portfolio required the ability to do cross-media profit tracking and true attribution management,” said ClearSaleing President and co-founder, Randy Smith. “We have built our advertising analytics platform from the beginning on these cornerstones and our customers and our agency partners all recognize our position as a leader.”

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About ClearSaleing

Named “Technology Platform Search Marketers Can’t Live Without” at the SES Awards, ClearSaleing’s advertising portfolio management platform helps marketers identify ways to more effectively and profitably allocate ad spend across a complex mix of online advertising investments.

ClearSaleing is a thought leader in the growing scientific field of attribution management and publishes www.AttributionManagement.com that provides a rich repository of ClearSaleing and externally published articles, white papers and other material focused exclusively on attribution management.

ClearSaleing’s unique ability to give marketers telescopic insight into their online ad investment is attracting major brand customers such as American Greetings and Nationwide Insurance. The company was founded in 2006 and is headquartered in Columbus, Ohio. For more information, please visit www.ClearSaleing.com.

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The PeC Review: ClearSaleing Ties Profit to Marketing Tactics

Monday, October 12th, 2009

ClearSaleing is “awe inspiring and illuminating” according to the Practical Ecommerce (PeC) blog. The PeC is a weekly blog post that evaluates different products and services designed to improve one’s Ecommerce business. Read the entire article and watch the video clip demonstrating some of ClearSaleing’s strengths in attribution modeling, and profit tracking.

Ecommerce marketers want to generate the greatest possible revenue from every promotional dollar invested. But tracking or measuring exactly how each ad, each promotion, or each press release affects shoppers can be allusive…

Ecommerce Know How: Avoid The Last Click Effect

Monday, October 5th, 2009

In recent months, many more online marketers have realized that the “last click effect” can be hazardous to the success of their online marketing campaigns.

This article from Practice Ecommerce details the problems surrounding the last click effect along with ways to avoid it. Some of the solutions include using the latest attribution management tools and technology.

Read the entire article from Practical Ecommerce…

Attribution Management Buyers Guide Part 4 – Banner/Display Advertising

Friday, October 2nd, 2009

Given the critical nature of attribution management to advertising analytics, we have created the Attribution Management Buyer’s Guide for marketers to use when selecting an advertising analytics and optimization platform.  The Guide is intended to highlight key attribution management features and functionality that should be available in any advertising analytics solution you select.

This is the fourth blog in a 10-part blog series for the Attribution Management Buyers Guide. This fourth section focuses on Banner/Display Advertising.

Most companies have been determining if banner advertising is effective by measuring it the same way they do their pay per click ads, meaning they look at the number of times the banner gets clicked compared to its conversions to its cost. When evaluated under this method, banner advertising rarely looks as if it is performing well enough to continue to invest ad dollars towards. However, there is a hidden value in banners that can only be discovered through proper attribution.

The real value of the banners is their impressions, which help to build brand awareness and to introduce people to your product and services. It’s after being exposed to banners that consumers want to learn more about your business. Typically, after banner exposure, the next activity is to do either a natural search or click on a PPC ad so the user can get to your site, rather than clicking on the banner itself.

If you’re valuing banners the same way you do paid search ads, you will never see the influence that banners have on guiding people down the path to conversion.

If you are doing banner advertising, it is a must that you select an attribution management vendor that measures a banner’s effectiveness not only in terms of clicks, but also the influence impressions have on consumers.   A banner ad can have influence even if no click occurs; therefore, preferred attribution management systems should be able to incorporate banner view‐throughs and banner clicks in their attribution management offering.

Attribution Management Buyers Guide Part 5 – Exclusions

At times, certain ads in a purchase path should not be given credit for the eventual sale. The most common example of this is when a paid search ad for a branded term is clicked at the end of a path, where the branded ad would be excluded because it is simply used for navigational purposes. The user is already sold on purchasing from your site after clicking on one or a series of your ads, then later types in your brand name and clicks on the paid ad to get back to your site before ultimately converting.

By having an attribution management system that allows for exclusions, you can ensure that you’re giving credit to ads involved in the sales process, not the navigation process, and your attribution calculations will be more accurate. Look for a vendor that offers the ability to exclude clicks that should not receive credit.

Attribution Management Buyers Guide: Part 2 and 3

Thursday, October 1st, 2009

Attribution Management Buyers Guide Blog Part 2: Products

Given the critical nature of attribution management to advertising analytics, we have created the Attribution Management Buyer’s Guide for marketers to use when selecting an advertising analytics and optimization platform.  The Guide is intended to highlight key attribution management features and functionality that should be available in any advertising analytics solution you select.

This is the second blog in a 10-part blog series for the Attribution Management Buyers Guide. This second section focuses on Products, where we focus specifically on the products or services that were sold as a result of a team of ads.

The most critical question to ask here is, ‘Does the solution show the actual products/services that were sold by order, or do you just report that an order occurred along with the revenue it produced?’

On our previous post, we focused on Attribution Variables, which are the key metrics by which you are valuing conversion credit across the participating team of ads. Of the three metrics we highlighted (conversions, revenue, and profit), profit was the optimal metric to use.

In order to get to profit, an attribution management system needs to be aware of the products you’ve sold so that it can calculate profit by subtracting sales price minus the price of cost of goods sold minus cost of advertising, and then apply tax and shipping rules. If the attribution management system cannot report on products sold, then it cannot produce true profit figures. At best, it will be able to take revenue and allow you to apply a flat margin across all of your sales.

An added benefit of a system that can report on products sold is that it can provide a wealth of information about trending of products you sell, which products get sold together often, and also provide an opportunity for up sell and cross sell in the future.

Attribution Management Buyers Guide Part 3: Ad Sources Tracked

For attribution management to be done correctly, it cannot be done in a silo. Many conversions are the result of multiple forms of advertising. For example, a banner impression leads someone click on a paid search ad, then an organic search, and then they convert. If the solution you’re using is only able to capture paid search, it would be oblivious to the fact that the banner impression is what introduced that person to your brand, and that the organic listing is what eventually closed the deal.

To ensure that you’re getting a system that performs attribution management across all sources (advertising and organic), make sure you ask the vendor the following questions:

  • Which ad sources does your system track?
  • Do you place tracking code on my website?
    • If the vendor doesn’t offer tracking code, they are solely reliant on information that comes through the APIs of ad sources. The only ad sources that offer APIs today are search engines; therefore, a system that does this is only capable of doing attribution across paid search.
  • Do you get all of your data from the APIs of the ad sources?
    • Again, much the like question above, this is an indicator that they only track paid search.
  • Do you track direct and organic visits to my site as well?
    • In order to have a full view of attribution, direct and organic visits must be included.

A foundational requirement for attribution management is the ability to track across all online ad sources, not just paid search. And the ability to do that requires your advertising analytics platform to use its own tracking code, instead of relying on the limited information provided through search engine APIs. While the search engine APIs do provide some valuable management information, the data is inadequate when it comes to tracking, classifying and accurately attributing value to the team of ads that led to the sale or conversion.

Which Attribution Solution Is The Right Fit For You?


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Independent technology research firm Forrester Research, Inc. selected vendors for a 44-criteria evaluation to determine the leaders in the attribution management field.
ClearSaleing Takes "Top Honors"
ClearSaleing received the highest scores in both the “Current Offering” and “Strategy” categories. The company also received a perfect 5.0 score on the strength of its management team.
Download the Report »

About Attribution Management

In the world of online marketing, Attribution Management is the process of properly identifying and valuing the chain of marketing initiatives and advertisements that lead to a sale or conversion.

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